Refund & Replacement Policies:-
- If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
- Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement. Items will not ship until we have received the item back.
- We can offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent the wrong item – size, style, color.
- Measurements are provided in our sizing chart to help you get a more accurate fit, we may recommend ordering a size up or down in the item's description box. If you're unsure, please feel free to send us an email prior to placing your order. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item does not fit you.
Note: Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other errors.
We will not be held liable to any misroute parcels.
- The team does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 14 days to reach us. To prevent delay of refund or exchange; please ensure you have received instructions from us prior to returning your items. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank or payment method and may vary.
- If you have other concerns, please contact us via email at firstname.lastname@example.org and allow at least 48 hours for a response.
- Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
- We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us via email at email@example.com
Have any questions? Message us and we will get back to you as soon as possible.